Senior Project Manager - ServiceNow

Compunnel, Inc.; Alpharetta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading tech firm in Alpharetta seeks a seasoned Senior Project Manager to lead a ServiceNow implementation focusing on Financial Case Management. The ideal candidate will have 6-12 years of IT project management experience, including at least two ServiceNow implementations. Responsibilities include supporting project collaboration, managing risks, and ensuring project deliverables stay on track. Excellent communication skills at all levels are essential.

Qualifications

• 6–12 years of IT project management experience, including technical and non-technical projects.
• 5+ years of experience with Agile methodologies and stakeholder engagement.
• Proven experience managing at least two ServiceNow implementations.

Responsibilities

• Support the Delivery Leader in driving collaboration and integrated delivery.
• Document scope, timeline, resource plans, and stakeholder lists.
• Identify and manage project risks and issues.

Skills

Stakeholder engagement

Communication skills

Agile methodologies

Risk management

Project planning

Financial tracking

Tools

Microsoft Teams

Jira

Planview

SharePoint

Job description

We are seeking a seasoned Senior Project Manager to lead a high-visibility ServiceNow implementation project focused on the Financial Case Management module.

The ideal candidate will have extensive experience managing complex ServiceNow projects in enterprise environments, with strong stakeholder engagement, communication skills, and the ability to navigate hybrid waterfall/agile methodologies.

This role requires proactive issue management, cross-functional coordination, and a results-driven mindset.

Key Responsibilities

Project Management Duties

• Support the Delivery Leader in driving collaboration, alignment, and integrated delivery across the project.
• Document scope, timeline, resource plans, and stakeholder lists.
• Lead the project team through all phases of execution.
• Identify and manage project risks and issues; elevate as needed.
• Ensure tasks and deliverables remain on track and within budget.
• Maintain project documentation and ensure timely updates on decisions and status.
• Communicate project progress through meetings and status reports.
• Establish and manage realistic project schedules considering dependencies, resources, and costs.
• Secure stakeholder approval for deliverables and ensure shared understanding across the team.
• Track financial spend against budget for third-party purchases.
• Develop communication plans and assist with stakeholder communications.
• Use tools such as Microsoft Teams, SharePoint, Outlook, Excel, PowerPoint, Jira, Planview, and Smartsheet.
• Measure project performance and adjust approaches based on stakeholder priorities and best practices.
• Facilitate decision‑making discussions and proactively manage change control.

Required Qualifications

• 6–12 years of IT project management experience, including technical and non‑technical projects.
• 5+ years of experience with Agile methodologies, project planning, risk tracking, financial tracking (Capex/Opex), and stakeholder engagement.
• Proven experience managing at least two ServiceNow implementations.
• Strong execution orientation with a track record of delivering under tight deadlines.
• Ability to manage deadlines and hold teams accountable for commitments.
• Skilled in navigating competing priorities and gaining stakeholder alignment.
• Superior communication skills across all levels, including executive presentations.
• Experience in hybrid project execution environments.
• Familiarity with enterprise PPM tools such as Planview, Clarity, or ServiceNow PPM.

Preferred Qualifications

• Scaled Agile experience.
• Proficiency in creating effective PowerPoint presentations.
• Strong organizational and multitasking skills.
• Self‑starter with a strong work ethic and enthusiasm for team success.