Senior ServiceNow Developer – ITSM/ITOM Lead

Tata Consultancy Services Limited; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Parental Leave

Commuter Benefits

Training Reimbursement

Vacation & Holidays

401K Plan

Legal Assistance

Identity Protection

Job summary

Tata Consultancy Services in New York's Astoria area seeks a Functional Consultant specializing in ServiceNow. You will lead engagements, translate customer needs into functional specs, and drive ITSM/ITAM/ITOM/CSM/FSM deployments across client environments.

The role requires certifications (CSA/CAD/CIS), strong ITIL expertise, and proven project leadership within a ServiceNow practice. On-site expectations include collaboration with cross-functional teams in a dynamic technology setting.

Qualifications

• Experience delivering ServiceNow implementations across ITSM/ITAM/ITOM/CSM/FSM.
• Ability to translate business requirements into functional specs.
• Proven leadership of multiple implementation projects.
• Strong knowledge of ITIL processes and integration strategies.

Responsibilities

• Lead implementation projects in ITSM/ITAM/ITOM/CSM/FSM.
• Define architecture solutions and evaluate requirements.
• Mentor team members and share knowledge.

Skills

ServiceNow expertise

ITIL knowledge

Technical lead experience

Requirement analysis

Client communication

Education

ServiceNow CSA

ServiceNow CAD

ServiceNow CIS

ITIL v3 foundation

Tools

ServiceNow ITSM

Job description

Tata Consultancy Services in New York's Astoria area seeks a Functional Consultant specializing in ServiceNow. You will lead engagements, translate customer needs into functional specs, and drive ITSM/ITAM/ITOM/CSM/FSM deployments across client environments.

The role requires certifications (CSA/CAD/CIS), strong ITIL expertise, and proven project leadership within a ServiceNow practice. On-site expectations include collaboration with cross-functional teams in a dynamic technology setting.