Senior ServiceNow Business Analyst - Remote Leader

Cognizant; Bismarck (ND); Remote; USD 119,000 - 135,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long‑term/Short‑term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Business Analyst – Senior Manager to lead complex ServiceNow initiatives from a remote location in the United States. You will work with stakeholders, product owners, and delivery teams to translate requirements into actionable user stories and acceptance criteria.

The role emphasizes Agile/Scrum ceremonies, UAT coordination, and cross-functional collaboration across multiple ServiceNow modules. A CSA certification and additional ServiceNow certs are required.

Qualifications

• 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations.
• 4+ years of hands-on experience working with the ServiceNow platform, including ITSM, CSM, FSM, Asset Management, or related modules.
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• At least one additional active ServiceNow certification (such as CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent) is required.
• Proven experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.
• Strong experience working in Agile/Scrum environments, including sprint planning, backlog refinement, and stakeholder collaboration.
• Experience supporting UAT activities, defect tracking, and solution validation.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work effectively in cross-functional and multi-vendor environments.

Responsibilities

• Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.
• Facilitate communication between business and technical teams throughout the project lifecycle.
• Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.
• Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.
• Manage scope discussions and support change request processes to ensure project success.

Skills

Business Analysis

Requirements gathering

Agile/Scrum

Stakeholder management

Communication

Education

ServiceNow CSA Certification

Additional ServiceNow Certification

Tools

ServiceNow Platform

Job description

Cognizant is seeking a ServiceNow Business Analyst – Senior Manager to lead complex ServiceNow initiatives from a remote location in the United States. You will work with stakeholders, product owners, and delivery teams to translate requirements into actionable user stories and acceptance criteria.

The role emphasizes Agile/Scrum ceremonies, UAT coordination, and cross-functional collaboration across multiple ServiceNow modules. A CSA certification and additional ServiceNow certs are required.