Senior ServiceNow Business Analyst Lead — Remote

Cognizant

Des Moines (IA)

Remote

USD 119,000 - 135,000

Full time

8 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus PTO

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior Manager, ServiceNow Business Analyst, to bridge business needs with technology solutions across ServiceNow implementations and enhancements. You will translate requirements into deliverables and collaborate with stakeholders, product owners, developers, and project teams to improve processes on the ServiceNow platform.

This role requires 8+ years as a BA/Systems Analyst, 4+ years with ServiceNow, CSA certification, additional ServiceNow certs, and strong Agile

Qualifications

8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations.
4+ years of hands-on experience with the ServiceNow platform, including ITSM, CSM, FSM, Asset Management, or related modules.
Current ServiceNow Certified System Administrator (CSA) certification is required.
At least one additional active ServiceNow certification (such as CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent) is required.
Proven experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.
Strong experience working in Agile/Scrum environments, including sprint planning, backlog refinement, and stakeholder collaboration.
Experience supporting UAT activities, defect tracking, and solution validation.
Excellent communication, facilitation, and stakeholder management skills.
Ability to work effectively in cross-functional and multi-vendor environments.

Responsibilities

Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.
Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.
Facilitate communication between business and technical teams throughout the project lifecycle.
Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.
Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.
Manage scope discussions and support change request processes to ensure project success.