Senior ServiceNow BA Manager — Remote

Cognizant; Montgomery (AL); Remote; USD 119,000 - 135,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior Manager ServiceNow Business Analyst to bridge business needs and technology solutions across the ServiceNow platform. You will lead discovery sessions, translate requirements into user stories, and collaborate with product owners and delivery teams to prioritize backlogs in an Agile environment.

The role requires 8+ years as a BA, 4+ years with ServiceNow (ITSM, CSM, FSM, Asset Management), a CSA certification, and at least one additional ServiceNow cert.

Qualifications

• 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations.
• 4+ years hands-on experience with the ServiceNow platform (ITSM, CSM, FSM, Asset Management).
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• At least one additional active ServiceNow certification (CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent) is required.
• Experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.
• Strong experience in Agile/Scrum environments with sprint planning and backlog refinement.
• Experience supporting UAT activities, defect tracking, and solution validation.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work in cross-functional and multi-vendor environments.

Responsibilities

• Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.
• Facilitate communication between business and technical teams throughout the project lifecycle.
• Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.
• Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.
• Manage scope discussions and support change request processes to ensure project success.

Skills

Stakeholder management

Agile/Scrum

Requirements gathering

User stories & acceptance criteria

UAT support

Cross-functional collaboration

ServiceNow knowledge

Tools

CSA certification

Job description

Cognizant is seeking a Senior Manager ServiceNow Business Analyst to bridge business needs and technology solutions across the ServiceNow platform. You will lead discovery sessions, translate requirements into user stories, and collaborate with product owners and delivery teams to prioritize backlogs in an Agile environment.

The role requires 8+ years as a BA, 4+ years with ServiceNow (ITSM, CSM, FSM, Asset Management), a CSA certification, and at least one additional ServiceNow cert.