Senior ServiceNow Business Analyst Lead - Remote

Cognizant; Concord (NH); Remote; USD 119,000 - 135,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior Manager ServiceNow Business Analyst to bridge business needs with technology solutions across the ServiceNow platform. This remote role is open to qualified applicants within the United States.

You will lead discovery sessions, translate requirements into user stories and acceptance criteria, and collaborate with product owners, developers, and stakeholders to shape agile delivery, UAT, and change management.

Qualifications

• 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations.
• 4+ years of hands-on experience with the ServiceNow platform, including ITSM, CSM, FSM, and related modules.
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• At least one additional active ServiceNow certification (such as CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent) is required.
• Proven experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.
• Strong experience working in Agile/Scrum environments, including sprint planning, backlog refinement, and stakeholder collaboration.
• Experience supporting UAT activities, defect tracking, and solution validation.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work effectively in cross-functional and multi-vendor environments.

Responsibilities

• Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.
• Facilitate communication between business and technical teams throughout the project lifecycle.
• Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.
• Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.
• Manage scope discussions and support change request processes to ensure project success.

Skills

8+ years BA/Systems Analyst

4+ years ServiceNow

CSA certification

Additional ServiceNow cert

Agile/Scrum

UAT support

Stakeholder management

Cross-functional collaboration

Tools

ServiceNow Platform

Job description

Cognizant is seeking a Senior Manager ServiceNow Business Analyst to bridge business needs with technology solutions across the ServiceNow platform. This remote role is open to qualified applicants within the United States.

You will lead discovery sessions, translate requirements into user stories and acceptance criteria, and collaborate with product owners, developers, and stakeholders to shape agile delivery, UAT, and change management.