Onsite ServiceNow BA — ITSM & ITIL Expert

CloudIngest; Stamford (CT); On-site; USD 73,000 - 133,000; Full time

Job summary

An established industry player is seeking a ServiceNow Business Analyst to bridge the gap between business needs and technical solutions. This role involves engaging with stakeholders to gather and validate requirements, translating them into actionable user stories, and ensuring that ServiceNow implementations align with organizational goals. The ideal candidate will have extensive experience in ITSM processes and a strong grasp of Agile methodologies. Join a dynamic team where your expertise will drive impactful solutions and improvements in service delivery. If you are passionate about enhancing IT service management and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 8-10 years of experience as a Business Analyst, with 5 years in ServiceNow roles.
• Deep knowledge of ServiceNow modules including ITSM, CMDB, and Service Catalog.

Responsibilities

• Gather and analyze functional and technical requirements for ServiceNow modules.
• Translate business needs into user stories and functional specifications.
• Collaborate with stakeholders to ensure solution alignment with goals.

Skills

Business Analysis

ServiceNow ITSM

Stakeholder Management

Agile/Scrum

ITIL Frameworks

Requirement Gathering

User Acceptance Testing (UAT)

Documentation Skills

Education

Bachelor's Degree in IT or related field

ServiceNow Certification

Tools

JIRA

Azure DevOps

Job description

An established industry player is seeking a ServiceNow Business Analyst to bridge the gap between business needs and technical solutions. This role involves engaging with stakeholders to gather and validate requirements, translating them into actionable user stories, and ensuring that ServiceNow implementations align with organizational goals. The ideal candidate will have extensive experience in ITSM processes and a strong grasp of Agile methodologies. Join a dynamic team where your expertise will drive impactful solutions and improvements in service delivery. If you are passionate about enhancing IT service management and thrive in a collaborative environment, this opportunity is perfect for you.