ServiceNow Business Analyst

Sonoma Consulting Inc.; Lincolnshire (IL); On-site; USD 75,000 - 95,000; Full time

Job summary

A consulting firm focused on IT talent is seeking a seasoned ServiceNow Business Analyst in Lincolnshire, IL. The role involves working closely with support teams on Service Desk transitions, requiring expertise in ServiceNow and strong documentation skills. Candidates should have experience in project management within Service Desk environments and ITIL certifications are preferred. This long-term contract is ideal for those who can engage with leaders and work independently to drive significant changes in service delivery.

Qualifications

• Experienced BA/PM with previous background in Service Desk transition.
• ServiceNow experience is highly recommended.
• Ability to engage/influence leaders and drive change.

Responsibilities

• Work with support teams to separate instances of ServiceNow.
• Account for ServiceNow knowledge documentation and service transition.
• Coordinate documentation with the Knowledge Management team.

Skills

Senior Business Analyst

Service Desk transition

ServiceNow experience

Microsoft suite experience

ITIL certifications

Documentation management

Job description

Halo Group is a premier provider of IT talent. We place technology experts within the teams of the world’s leading companies to help them build innovative businesses that keep them one step closer to their customers and one step ahead of the competition. We offer a meaningful work environment for employees, attractive and interesting engagements for consultants, and cutting-edge digital innovation for our customers. We delight in helping our customers execute their digital vision. Big projects or small, Halo Group knows that by combining the highest quality talent with our unwavering support, we will become an invaluable extension of the team. Halo Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all areas of product/project governance, UX/UI, multi-platform applications, quality assurance/testing, cloud computing, and data analytics. Since its inception, Halo Group has been recognized for numerous awards, including:

• INC 5000
• Future 50
• 101 Best and Brightest
• Michigan 50 Companies to Watch
• Goldline Research – “Most Dependable Companies”
• Ernst & Young – “Entrepreneur of the Year” Finalist

Job Description

Title: ServiceNow Business Analyst

Location: Lincolnshire, IL

Long Term Contract

Overview: We currently have an immediate need for a seasoned Senior Business Analyst with experience in Project Management with experience working within Service Desk transition environments. The Business Analyst will work with work in concert with support teams to separate instances of ServiceNow and will account for ServiceNow knowledge documentation, service transition, colleague communication, and more to successfully complete Service Desk transitions.

Experience and Requirements:

• Experienced BA/PM with previous background in Service Desk transition
• Experience with Microsoft suite of products expected
• ITIL certifications/awareness – Service Transition scope
• ServiceNow experience highly-recommended
• Ability to work independently once acclimated
• Ability to engage/influence leaders and drive change
• Ability to work with Knowledge Management team to coordinate documentation.
• Perform other duties as assigned

Qualifications

KEY SKILL REQUIREMENTS:

• This needs to be a Senior Business Analyst with experience working on Service Desk Transition projects. Experience with ServiceNow Service Desk transition projects would be golden. If they have some Project Management experience as well, added plus.
• Experience supporting MS Suites is required.
• Strong documentation management experience is strongly desired.
• Any ITIL related certifications or awareness is a big plus.

Additional Information

Title: .Service Now Business Analyst, ITIL Analyst, ITSM Analyst, Business Analyst, Service Now Analyst