ServiceNow Business Analyst - Need locals to IL

Halo Group; Lincolnshire (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology consulting firm is looking for a Senior Business Analyst specializing in ServiceNow for a project in Illinois. The role requires experience in Service Desk transition and expertise in Microsoft Suite products. Candidates should possess strong analysis abilities and documentation management skills. The position emphasizes independent work and effective interaction with leadership. Join us to drive impactful changes in IT service management.

Qualifications

• Senior Business Analyst with experience in Service Desk Transition projects.
• Experience with ServiceNow Service Desk transition is preferred.
• Proven ability to manage documentation effectively.

Responsibilities

• Support Service Desk transition from a Business Analyst perspective.
• Engage with leaders to drive change in the organization.
• Collaborate with the Knowledge Management team for documentation.

Skills

Business analysis

Service Desk transition experience

Microsoft Suite products

Documentation management

ITIL awareness

Project management

Tools

ServiceNow

Microsoft Suite

Job description

Overview

ServiceNow Business Analyst - Need locals to IL

Responsibilities

• Experienced BA/PM with previous background in Service Desk transition
• Experience with Microsoft suite of products expected
• ITIL certifications/awareness – Service Transition scope
• ServiceNow experience highly-recommended
• Ability to work independently once acclimated
• Ability to engage/influence leaders and drive change
• Ability to work with Knowledge Management team to coordinate documentation
• Perform other duties as assigned

Qualifications

• KEY SKILL REQUIREMENTS: This needs to be a Senior Business Analyst with experience working on Service Desk Transition projects. Experience with ServiceNow Service Desk transition projects would be golden. If they have some Project Management experience as well, added plus.
• Experience supporting MS Suites is required.
• Strong documentation management experience is strongly desired.
• Any ITIL related certifications or awareness is a big plus.

EEO

All your information will be kept confidential according to EEO guidelines.