Senior ServiceNow Associate - ITSM/ITOM/IRM Lead

LS Solutions

San Francisco (CA)

On-site

USD 120,000 - 160,000

Full time

2 days ago

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Job summary

LS Solutions in San Francisco seeks a Senior Associate, ServiceNow to lead platform management and implementation across ITSM, ITOM and IRM. You will guide client workshops to translate complex needs into technical requirements, manage on-shore and off-shore teams using agile methods, and report on platform health to stakeholders.

Prerequisites include a bachelor’s degree or equivalent, ServiceNow CSA certification and modules like CIS-ITSM, Discovery, Event Management, plus JavaScript

Qualifications

Minimum three years managing large enterprise systems.
Extensive ServiceNow experience in ITSM, ITOM and IRM.
Bachelor's degree or equivalent; CSA certification and modules CIS-ITSM, Discovery, Event Management.
Strong collaboration in a collaborative, agile environment and leading workshops.

Responsibilities

Lead ITSM, ITOM and IRM workstreams for clients.
Guide client workshops to translate complex needs into technical requirements.
Manage on-shore and off-shore teams using agile methodologies.
Evaluate platform performance and debug issues, ensuring quality standards.
Prepare reports for stakeholders to support decision-making.

Skills

ServiceNow

ITSM

ITOM

IRM

Agile leadership

Client workshops

JavaScript UI scripting

Team leadership

Education

Bachelor's degree or equivalent

CSA Certification (ServiceNow System Administration)

CIS-ITSM

Discovery

Event Management

Job description

Prerequisites include a bachelor’s degree or equivalent, ServiceNow CSA certification and modules like CIS-ITSM, Discovery, Event Management, plus JavaScript

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