ServiceNow Senior Associate: ITSM/ITOM Project Lead

LS Solutions; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

LS Solutions in Chicago is seeking a Senior Associate, ServiceNow to lead ServiceNow platform implementations within the consulting practice.

You will guide multi‑module projects across ITSM, ITOM and IRM, run client workshops to translate complex needs into technical requirements, manage on‑shore and off‑shore teams in agile delivery, and ensure code quality and development standards while preparing progress reports for stakeholders.

Qualifications

• Three+ years managing large enterprise systems with a focus on ServiceNow ITSM/ITOM/IRM.
• Experience leading agile projects and customizing workflows with JavaScript.
• Full ServiceNow implementation experience and current ServiceNow System Administration certification; CIS modules preferred.

Responsibilities

• Lead ServiceNow projects across ITSM, ITOM, and IRM.
• Lead client workshops to translate complex needs into technical requirements.
• Manage on-shore and off-shore teams in agile delivery and ensure development standards.
• Prepare progress reports for stakeholders and uphold professionalism and integrity.

Skills

ServiceNow experience (ITSM ITOM IRM)

Agile leadership

JavaScript workflow customization

Education

Bachelor's degree or equivalent

Job description

LS Solutions in Chicago is seeking a Senior Associate, ServiceNow to lead ServiceNow platform implementations within the consulting practice.

You will guide multi‑module projects across ITSM, ITOM and IRM, run client workshops to translate complex needs into technical requirements, manage on‑shore and off‑shore teams in agile delivery, and ensure code quality and development standards while preparing progress reports for stakeholders.