Senior Associate, ServiceNow ITSM

RoShay Services; San Francisco (CA); On-site; USD 135,000 - 175,000; Full time

Job summary

RoShay Services seeks a Senior Associate, ServiceNow in the Consulting practice to lead platform implementations and ongoing support. You will guide deployments, run workshops, and translate client needs into actionable specs while supervising global teams to deliver agile components.

The role requires hands-on ServiceNow experience with ITSM/ITOM/IRM, strong communication, and the ability to travel as needed. A bachelor’s degree or equivalent is required, with certifications preferred.

Qualifications

• Three years managing large enterprise systems with ServiceNow in ITSM, ITOM, or IRM.
• Bachelor’s degree or equivalent work experience.
• ServiceNow implementation experience with current System Admin certs; additional modules preferred.
• Experience leading agile teams and customizing workflows; scripting in JavaScript.
• Ability to travel as needed and work independently.

Responsibilities

• Guide ServiceNow deployments, manage planning and execution across ITSM/ITOM/IRM.
• Lead client workshops to gather requirements and translate needs into specs.
• Supervise on-shore and off-shore teams to deliver agile components.
• Assess platform performance, troubleshoot and recommend fixes.
• Review development content for standards and quality.
• Prepare progress reports and advise stakeholders.

Skills

Leadership

Requirement gathering

Communication

Agile experience

Independent work

Education

Bachelor's degree or equivalent

Tools

ServiceNow

JavaScript

Scripting

Job description

Role: Senior Associate, ServiceNow in the Consulting practice, focused on leading ServiceNow platform implementations and support.

Responsibilities

• Provide guidance on ServiceNow deployments, managing planning and execution across ITSM, ITOM, or IRM workstreams.
• Lead client workshops to gather requirements and present best practices, translating needs into functional and technical specifications.
• Supervise on-shore and off-shore teams to deliver agile project components.
• Assess ServiceNow platform performance, troubleshoot issues, and recommend solutions.
• Review development content for adherence to standards and ensure quality.
• Prepare progress reports and advise stakeholders on project status and decisions.
• Uphold professional integrity and foster a respectful work environment.

Qualifications & Skills

• At least three years managing large enterprise systems with extensive ServiceNow experience, specifically in ITSM, ITOM, or IRM.
• Bachelor’s degree or equivalent work experience.
• Successful completion of at least one ServiceNow implementation; current certifications in ServiceNow System Administration and additional modules preferred.
• Experience leading agile teams of varying sizes, with skills in customizing workflows and scripting in JavaScript.
• Ability to work independently, communicate effectively, and travel as needed.