Senior ServiceNow Architect: Scalable Integrations & UX

RXinsider LTD.; Northern (KY); Hybrid; USD 121,000 - 181,000; Full time

Job summary

Ecolab seeks a ServiceNow Architect to design scalable, secure solutions across workflows, integrations, and data models. You will translate business needs into technical architectures and deliver comprehensive design documentation for delivery and support.

You will mentor engineers, review designs, and lead architecture governance while ensuring security, maintainability, and platform standards across initiatives.

Qualifications

• Bachelor's degree in CS/engineering or related field.
• 10 years of professional experience.
• 7 years of software engineering, platform engineering, or solution architecture experience.
• 5 years hands-on ServiceNow implementation, development, or architecture experience.
• Strong understanding of ServiceNow platform architecture, configuration, development, administration, and upgrade considerations.
• Experience with core ServiceNow capabilities such as Incident, Problem, Change, Request, Service Catalog, Employee Center, and workflow automation.
• Strong integration background including REST APIs, web services, event‑driven patterns, middleware, and enterprise integration concepts.
• Experience designing solutions that span multiple applications, systems, data sources, or business processes.
• Experience producing architecture diagrams, technical designs, integration specifications, data models, and other implementation‑ready documentation.
• Ability to evaluate technical tradeoffs and communicate recommendations to technical and business stakeholders.
• Experience working within architecture governance, security, privacy, and software delivery controls.
• Experience using AI‑assisted development tools such as GitHub Copilot, Claude Code, Cursor, or similar tools.
• Strong communication, collaboration, and facilitation skills.
• ServiceNow Certified System Administrator (CSA) required.

Responsibilities

• Design end-to-end ServiceNow solutions across workflows, integrations, data models, user experiences, security controls, and platform capabilities.
• Translate business requirements into scalable technical architectures and practical implementation approaches.
• Produce architecture diagrams, solution designs, integration specifications, data flows, and other technical documentation required for delivery and support.
• Lead solution design workshops and collaborate with product, business, engineering, security, UX, and data stakeholders.
• Ensure solutions align with approved reference architectures, platform standards, security requirements, and governance controls.
• Identify technical risks, dependencies, and tradeoffs early and recommend mitigation strategies.
• Provide architectural guidance to engineering teams throughout the software delivery lifecycle.
• Review technical designs, implementation approaches, and complex code or configuration changes for alignment with platform standards.
• Mentor developers and engineers on ServiceNow architecture, development practices, integration patterns, and platform capabilities.
• Help teams resolve complex technical challenges involving integrations, performance, scalability, security, and maintainability.
• Promote reusable patterns and shared components across initiatives while avoiding unnecessary customization.
• Remain close enough to implementation to validate key design decisions and support successful delivery.
• Design integrations between ServiceNow and enterprise systems using APIs, webhooks, event‑driven patterns, middleware, and platform‑native capabilities.
• Define data flows, integration contracts, error‑handling approaches, and system interaction models that support reliable business processes.
• Collaborate with enterprise architecture, platform engineering, security, and data teams on cross‑platform solution design.
• Ensure systems of record retain appropriate ownership of authoritative data, approvals, and compliance processes.
• Support platform modernization by applying scalable architecture patterns, automation, and configuration‑first approaches.

Skills

Communication

Collaboration

Facilitation

Education

Bachelor's degree in CS/Engineering/IS or related field

ServiceNow CSA certification

Tools

ServiceNow platform

REST APIs

Job description

Ecolab seeks a ServiceNow Architect to design scalable, secure solutions across workflows, integrations, and data models. You will translate business needs into technical architectures and deliver comprehensive design documentation for delivery and support.

You will mentor engineers, review designs, and lead architecture governance while ensuring security, maintainability, and platform standards across initiatives.