ServiceNow UX Lead: Design System & Adoption

Ecolab, Inc.; Naperville (IL); On-site; USD 134,000 - 201,000; Full time

Job summary

Ecolab is seeking a hands-on UX Lead to drive the design direction of our ServiceNow platform. You will own UX/UI standards, build a robust design system, and lead a growing team of designers and developers.

You will collaborate with product, engineering, and business partners to deliver consumer-grade experiences beyond traditional ITSM. You will design in UI Builder and Now Experience Framework, write React when necessary, and establish governance to ensure consistent, accessible, and

Qualifications

• Bachelor’s degree in a related field.
• 8+ years in UX/UI with leadership experience.
• Experience with ServiceNow UX capabilities (UI Builder, Now Experience).
• Hands-on front-end experience with React, JavaScript, HTML, CSS.
• Proven design system and component library ownership.
• Documented UX/UI standards and scalable adoption.
• Hands-on user research and usability testing.
• Portfolio of consumer-grade enterprise UX.
• Proven people leadership; managed designers and developers.
• Strong stakeholder management, including execs.
• Proficient in Figma or equivalent tools.
• No immigration sponsorship available.

Responsibilities

• Lead UX for ServiceNow platform, set direction, and own standards.
• Build and own a design system and component library for consistency.
• Define design patterns and reusable components across solutions.
• Move from ITSM mindset to consumer-grade experiences.
• Own adoption metrics and drive decisions from data.
• Collaborate with product and business teams to solve real user problems.
• Design and build in UI Builder and Now Experience Framework; code in React when needed.
• Establish formal UX practice, mentor designers and developers, grow the team.
• Advocate for quality with stakeholders and leadership.

Skills

UX leadership

User research

Accessibility

Stakeholder mgmt

Design systems

Front-end coding

React

JavaScript

HTML/CSS

Figma

Education

Bachelor's degree in graphic design, ComputerScience, Engineering, Information Systems, or related field

Tools

UI Builder

Now Experience Framework

React

Figma

Storybook

Job description

Ecolab is seeking a hands-on UX Lead to drive the design direction of our ServiceNow platform. You will own UX/UI standards, build a robust design system, and lead a growing team of designers and developers.

You will collaborate with product, engineering, and business partners to deliver consumer-grade experiences beyond traditional ITSM. You will design in UI Builder and Now Experience Framework, write React when necessary, and establish governance to ensure consistent, accessible, and