Senior ServiceNow Architect — Remote ITOM & Platform Lead

Hexaware Technologies

United States

Remote

USD 150,000 - 190,000

Full time

4 days ago

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Job summary

Hexaware Technologies is seeking an experienced ServiceNow Architect to lead our platform. You will own the ServiceNow environment, drive performance, security, and platform health, and act as the primary advisor for platform capabilities.

You will guide upgrades, governance, and best practices while mentoring cross‑functional teams in delivering scalable solutions. You will lead ITOM initiatives, optimize CMDB health, and advance dependencies mapping, Discovery, and Orchestration.

Qualifications

8+ years of hands-on ServiceNow experience with architectural and platform ownership focus.
Deep ITOM expertise including Discovery, Service Mapping, Event Management, and Orchestration.
Proven ability to maintain CMDB health, platform stability, and scalability.

Responsibilities

Own and manage the ServiceNow platform for performance, scalability, security, and health.
Serve as the first contact for ServiceNow capabilities and drive platform adoption.
Collaborate with technical leaders on upgrades and security measures.
Lead service improvement initiatives for stability and user experience.
Provide architectural oversight for ITOM and application dependency mapping.
Develop and enforce best practices and governance for ServiceNow.