Servicenow Architect

Hexaware Technologies; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Hexaware Technologies is seeking an experienced ServiceNow Architect to lead our platform. You will own the ServiceNow environment, drive performance, security, and platform health, and act as the primary advisor for platform capabilities.

You will guide upgrades, governance, and best practices while mentoring cross‑functional teams in delivering scalable solutions. You will lead ITOM initiatives, optimize CMDB health, and advance dependencies mapping, Discovery, and Orchestration.

Qualifications

• 8+ years of hands-on ServiceNow experience with architectural and platform ownership focus.
• Deep ITOM expertise including Discovery, Service Mapping, Event Management, and Orchestration.
• Proven ability to maintain CMDB health, platform stability, and scalability.

Responsibilities

• Own and manage the ServiceNow platform for performance, scalability, security, and health.
• Serve as the first contact for ServiceNow capabilities and drive platform adoption.
• Collaborate with technical leaders on upgrades and security measures.
• Lead service improvement initiatives for stability and user experience.
• Provide architectural oversight for ITOM and application dependency mapping.
• Develop and enforce best practices and governance for ServiceNow.

Skills

Leadership

Mentoring

Tools

ServiceNow

ITOM

CMDB

Discovery

Service Mapping

Event Management

Orchestration

Flow Designer

Integration Hub

Performance Analytics

MID Server

Job description

ServiceNow Architect

Remote

Responsibilities

• Own and manage the ServiceNow platform to ensure optimal performance, scalability, security, and platform health.
• Act as the first point of contact for all ServiceNow platform capabilities, offering advisory and driving platform adoption across the organization.
• Collaborate closely with the Technical ServiceNow leader to maintain platform sanity, plan and execute version upgrades, and implement robust security measures.
• Lead continual service improvement initiatives focusing on platform stability, configuration management database (CMDB) health, and overall user experience.
• Provide leadership and architectural oversight in the implementation and enhancement of IT Operations Management (ITOM), including Discovery, Service Mapping, Event Management, and Orchestration.
• Drive application dependency mapping practices to improve visibility into application infrastructure relationships and dependencies.
• Develop and enforce ServiceNow best practices and governance aligned with industry standards and organizational objectives.
• Support custom application development and integrations, ensuring seamless workflows and automation aligned with business needs.
• Oversee MID Server deployment and management, ensuring secure and effective communication for integration and discovery.
• Guide adoption of Advanced ServiceNow features such as Flow Designer, Integration Hub, and Performance Analytics.
• Mentor and collaborate with cross-functional teams to build sustainable ServiceNow solutions. Must Have Experience

Must Have Experience

• 8+ years of hands-on experience with ServiceNow, with a strong architectural and platform ownership focus.
• Deep expertise in ITOM, including hands-on experience with ServiceNow Discovery, Service Mapping, Event Management, Orchestration, and Application Dependency Mapping.
• Proven experience maintaining and optimizing platform stability, CMDB health, and scalability.