Remote ServiceNow Platform Architect | Enterprise ITSM/ITOM

Bright Vision Technologies; Fishers (IN); Remote; USD 100,000 - 150,000; Full time

Job summary

Bright Vision Technologies is seeking a ServiceNow Platform Architect to lead design, governance, and long-term evolution of the ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and GRC.

The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integrations, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities.

Qualifications

• 8+ years of ServiceNow experience including architecture or technical leadership.
• Expertise across ITSM, ITOM, HRSD, CSM, SecOps, and GRC modules.
• Strong knowledge of CMDB, Discovery, and Service Mapping.
• Experience with IntegrationHub, REST APIs, and enterprise integrations.
• ServiceNow CTA, CIS, or CSA certification.

Responsibilities

• Design and oversee ServiceNow architecture across ITSM, ITOM, HRSD, CSM, SecOps, and GRC.
• Lead architecture reviews, platform governance, and release management.
• Define CMDB strategy, Discovery, and data quality standards.
• Design integrations using IntegrationHub, MID Servers, REST/SOAP APIs.
• Implement platform security, ACLs, and role-based access controls.
• Drive platform performance, scalability, upgrades, and health.
• Establish workflow standards and minimize unnecessary customizations.
• Collaborate with stakeholders to deliver scalable solutions.

Skills

ServiceNow architecture

Platform governance

CMDB & Discovery

REST/SOAP APIs

Security & ACLs

Data integration

Workflow / Flow Designer

Mentoring / leadership

Education

Bachelor's or Master's degree in CS/IS

Tools

IntegrationHub

MID Servers

ServiceNow scripting

Now Assist

CSA/CTA certification

Job description

Bright Vision Technologies is seeking a ServiceNow Platform Architect to lead design, governance, and long-term evolution of the ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and GRC.

The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integrations, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities.