Senior ServiceNow Architect — Remote & Advisory

NTT DATA North America; Plano (TX); On-site; USD 138,000 - 207,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k program

Job summary

NTT DATA North America is seeking a ServiceNow - Technical Architect to lead advisory and hands-on implementation across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. This remote role offers strategic roadmaps, governance, and pre‑sales collaboration, including proposal writing and SOW development.

The ideal candidate has 7+ years of ServiceNow experience, strong architecture and integration skills, and experience in client workshops and pricing support.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• 3+ years or Proven track record in advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
• 2+ years of experience in proposal writing, SOW creation, and client presentations.
• 2+ years of demonstrated ability to lead client workshops and translate business processes into technical solutions.

Responsibilities

• Advisory & Strategic Consulting: Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Advisory & Strategic Consulting: Develop platform roadmaps aligned with business goals and technical priorities.
• Advisory & Strategic Consulting: Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Advisory & Strategic Consulting: Design and implement governance models, KPIs, and process improvement frameworks.
• Advisory & Strategic Consulting: Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Advisory & Strategic Consulting: Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Technical Implementation & Platform Expertise: Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Technical Implementation & Platform Expertise: Perform health scans, technical debt analysis, and platform scalability assessments.
• Technical Implementation & Platform Expertise: Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Technical Implementation & Platform Expertise: Ensure platform conformance to best practices and licensing strategies.
• Proposal & SOW Development: Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Proposal & SOW Development: Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Proposal & SOW Development: Support pricing strategies and resource planning for advisory and implementation phases.

Skills

ServiceNow experience

Technical architecture

Scripting workflows

Client workshops

Proposal writing

Pre-sales support

ITSM

ITOM

ITAM

HRSD

CSM

Education

ServiceNow CSA

PMP or equivalent

ITIL Foundation

Tools

Qualys

Tenable

SCCM

JAMF

Job description

NTT DATA North America is seeking a ServiceNow - Technical Architect to lead advisory and hands-on implementation across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. This remote role offers strategic roadmaps, governance, and pre‑sales collaboration, including proposal writing and SOW development.

The ideal candidate has 7+ years of ServiceNow experience, strong architecture and integration skills, and experience in client workshops and pricing support.