Remote ServiceNow Process Architect & Strategic Advisor

NTT DATA North America; Plano (TX); On-site; USD 138,000 - 165,000; Full time

Job summary

NTT DATA North America is seeking a ServiceNow Process Architect to combine hands-on configuration and strategic advisory capabilities across ITSM, ITOM, ITAM, HRSD, SecOps, GRC and CSM.

You will lead engagements, develop platform roadmaps, govern governance models, and support pre-sales with proposals and SOWs while ensuring scalable, best-practice implementations. This remote-friendly role involves collaboration with clients and delivery teams, with occasional travel as needed.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Assist with proposal & SOW development, estimate effort, define scope, and align deliverables.

Skills

ServiceNow

Advisory

Delivery

Proposal writing

SOW creation

Workshops

Governance

Communication

Job description

NTT DATA North America is seeking a ServiceNow Process Architect to combine hands-on configuration and strategic advisory capabilities across ITSM, ITOM, ITAM, HRSD, SecOps, GRC and CSM.

You will lead engagements, develop platform roadmaps, govern governance models, and support pre-sales with proposals and SOWs while ensuring scalable, best-practice implementations. This remote-friendly role involves collaboration with clients and delivery teams, with occasional travel as needed.