Remote Senior ServiceNow Technical Lead

NTT America, Inc.; Indiana (PA); Hybrid; USD 21,000 - 30,000; Full time

Job summary

NTT DATA is seeking a Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations across ITSM, ITOM, HRSD, and CSM. You will architect scalable solutions, mentor junior consultants, and ensure platform integrity while aligning with security and compliance standards.

Join a team that drives digital transformation through ServiceNow, integrates with external systems via REST/SOAP, and stays current with the latest releases.

Qualifications

• 7+ years hands-on ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments.

Responsibilities

• Lead design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications following best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure security and compliance standards.
• Stay current with ServiceNow releases and recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Skills

ServiceNow

JavaScript

REST/SOAP

ITSM/ITOM/HRSD/CSM

Leadership

Education

Bachelor's or Master's in CS/IT

Tools

MID Server

Flow Designer

ServiceNow Studio

Agile/DevOps

Job description

NTT DATA is seeking a Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations across ITSM, ITOM, HRSD, and CSM. You will architect scalable solutions, mentor junior consultants, and ensure platform integrity while aligning with security and compliance standards.

Join a team that drives digital transformation through ServiceNow, integrates with external systems via REST/SOAP, and stays current with the latest releases.