Senior ServiceNow Architect: ITSM & Integrations Expert

Realign Llc; Mims (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Job summary

Realign Llc is seeking a ServiceNow Architect in Mims, FL to lead architectural efforts for ITSM, CMDB and integrations. The role requires ServiceNow CSA, ITIL and SDLC familiarity, with strong communication across technical and non-technical stakeholders.

Responsibilities include designing reliable environments, managing MID servers, and enabling discovery/workflows in cloud and on-premise infrastructures. Collaboration with infrastructure teams is essential.

Qualifications

• Experience as a Senior Technical Lead or Architect.
• Familiarity with ITSM, CMDB, integrations and VA within ServiceNow.
• Basic cloud fundamentals and Windows/Unix administration.
• Understanding of infrastructure environments (server/network/storage).
• Experience with monitoring tools.
• ITIL process definition and integration solutions knowledge.
• Knowledge of base platform & reports.
• REST/SOAP integrations knowledge.
• Testing approaches including unit/integration/acceptance.
• Designing repeatable environments for development to production with high availability.
• ServiceNow Certified System Administrator.
• Agile/Scrum knowledge.
• ITIL/industry standards familiarity.
• SDLC understanding.

Responsibilities

• Understand application requirements and follow development best practices.
• Participate in daily stand-ups and adopt changes to requirements.
• Be self-directed and detail-oriented to meet standards.
• Ensure code quality of assigned tasks.
• Perform unit testing and document as required; support UAT.
• Provide user training on user stories as needed.
• Configure and maintain MID servers and credentials.
• Troubleshoot discovery schedules with device owners.
• Implement cloud and tag-based discovery.
• Communicate with application teams to build Service Map.
• Develop IRE rules, Script Includes, Business Rules, Jobs, Patterns, Probes & Sensors.
• Manage event integrations and configuration of event rules and dashboards.

Skills

Senior Lead Architect

ITSM

CMDB

Integrations

ServiceNow

Cloud Fundamentals

Windows/Unix admin

Infrastructure setup

Monitoring

ITIL

Scripting/RegEX

REST API / SOAP

Unit testing

SDLC

Agile/Scrum

Job description

Realign Llc is seeking a ServiceNow Architect in Mims, FL to lead architectural efforts for ITSM, CMDB and integrations. The role requires ServiceNow CSA, ITIL and SDLC familiarity, with strong communication across technical and non-technical stakeholders.

Responsibilities include designing reliable environments, managing MID servers, and enabling discovery/workflows in cloud and on-premise infrastructures. Collaboration with infrastructure teams is essential.