Senior ServiceNow Architect ITSM, CSM, FSM, CPQ

Cynosure IT; United States; Hybrid; USD 130,000 - 160,000; Full time

Job summary

A global ServiceNow consulting firm is seeking a highly experienced ServiceNow Architect to lead end-to-end design and delivery across multiple ServiceNow modules including ITSM, CSM, FSM, and CPQ. This role requires over 12 years of experience in ServiceNow and expertise in ITSM. The architect will collaborate with stakeholders, guide teams, and ensure robust platform implementations. The firm offers opportunities for remote and hybrid team environments.

Qualifications

• 12+ years of experience in ServiceNow with strong multi-module exposure.
• Deep expertise in ITSM functionalities including Incident, Problem, Change, Request, and CMDB.
• Experience with integrations such as REST, SOAP, and MID Server.

Responsibilities

• Own overall ServiceNow architecture across ITSM, CSM, FSM, and CPQ.
• Design enterprise-scale solutions aligned with business objectives.
• Lead requirement workshops with business and technical stakeholders.

Skills

ServiceNow multi-module expertise

Stakeholder management

Communication skills

Job description

A global ServiceNow consulting firm is seeking a highly experienced ServiceNow Architect to lead end-to-end design and delivery across multiple ServiceNow modules including ITSM, CSM, FSM, and CPQ. This role requires over 12 years of experience in ServiceNow and expertise in ITSM. The architect will collaborate with stakeholders, guide teams, and ensure robust platform implementations. The firm offers opportunities for remote and hybrid team environments.