Senior ServiceNow Architect & Advisory Leader (Remote-Eligible)

NTT America, Inc.; Plano (TX); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote-friendly

Growth opportunities

Flexible schedule

Job summary

NTT DATA seeks a ServiceNow - Technical Architect to join our Plano, TX team. Lead engagements to map client needs to ServiceNow capabilities, design future-state roadmaps, and drive platform optimization across ITSM, ITOM, ITAM, HRSD, SecOps, GRC and CSM.

You will guide governance, metrics, and implementation plans, plus collaborate with sales to craft compelling proposals and SOWs. Remote-friendly with growth opportunities and a client-first mindset.

Qualifications

• 10+ years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
• Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.
• Senior – ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.
• Collaborate with sales and delivery teams to draft proposals and SOWs; estimate effort and define scope.

Skills

ServiceNow experience

ServiceNow architecture

Scripting & workflows

Integrations

Client workshops

Education

ServiceNow CSA/CIS certifications

PMP or equivalent

ITIL Foundation

Tools

Qualys

Tenable

SCCM

JAMF

Job description

NTT DATA seeks a ServiceNow - Technical Architect to join our Plano, TX team. Lead engagements to map client needs to ServiceNow capabilities, design future-state roadmaps, and drive platform optimization across ITSM, ITOM, ITAM, HRSD, SecOps, GRC and CSM.

You will guide governance, metrics, and implementation plans, plus collaborate with sales to craft compelling proposals and SOWs. Remote-friendly with growth opportunities and a client-first mindset.