Senior ServiceNow Technical Consultant - Remote & Lead

NTT Data Americas, Inc.; Plano (TX); Hybrid; USD 214,906,000 - 243,835,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with company match

Certification support

Job summary

NTT DATA is seeking a Senior ServiceNow Technical Consultant to lead complex implementations and architectures in a global enterprise setting. The role combines hands-on development with strategic design and stakeholder collaboration to deliver scalable ServiceNow solutions.

The candidate will mentor junior consultants, drive platform improvements, and support pre-sales activities while ensuring security and compliance across ITSM, ITOM, HRSD, and CSM modules.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 5+ years hands-on ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments.

Responsibilities

• Lead design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Skills

ServiceNow architecture

JavaScript

GlideScript

Flow Designer

ServiceNow Studio

Agile methodologies

DevOps practices

Communication

Independent work

Education

Bachelor's or Master's in CS/IT

Job description

NTT DATA is seeking a Senior ServiceNow Technical Consultant to lead complex implementations and architectures in a global enterprise setting. The role combines hands-on development with strategic design and stakeholder collaboration to deliver scalable ServiceNow solutions.

The candidate will mentor junior consultants, drive platform improvements, and support pre-sales activities while ensuring security and compliance across ITSM, ITOM, HRSD, and CSM modules.