Senior ServiceNow Administrator - Active Secret clearance

PGTEK; Fort Meade (MD); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health coverage

Vision plan

Dental insurance

Life Insurance

Disability insurance

401(k) matching

Pet insurance discount

Employee Assistance Program

PTO & Holidays

Education assistance

Job summary

PGTEK is seeking a Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. You will administer, configure, and sustain the ServiceNow platform across multiple environments, ensuring platform stability, security, and continuous improvement.

Responsibilities include managing users and ACLs, performing upgrades, and coordinating with government stakeholders. The role requires DoD/regulatory experience, strong ITSM knowledge, and a hands-on approach

Qualifications

• 5–8+ years of hands-on ServiceNow administration experience.
• DoD 8570/8140 IAT Level II certification (e.g., Security+ CE) or equivalent.
• Strong ITSM, CMDB, Service Catalog, and Flow Designer knowledge.
• Experience with platform upgrades, instance management, updates, and releases.
• Experience in federal DoD or highly regulated environments.
• Active Secret security clearance and U.S. citizenship.

Responsibilities

• Administer, maintain, and support ServiceNow across Development, Test, and Production environments.
• Manage users, groups, roles, and ACLs per federal security policies.
• Monitor performance and provide Tier 2/3 support for issues.
• Coordinate update sets, releases, and deployment across instances.
• Configure Business Rules, UI Policies, Client Scripts, and workflows.
• Support ITSM, ITOM, HRSD, SecOps, and CSM modules.
• Develop workflow automations to improve efficiency.
• Ensure compliance with NIST 800-53, RMF, FISMA, STIG.

Skills

ITSM processes

CMDB management

Root cause analysis

Technical documentation

Stakeholder coordination

Tools

ServiceNow platform

Flow Designer

ITOM

Security controls

Job description

Senior ServiceNow Administrator (Active Secret Clearance) Location: Hybrid - Fort Meade, MD | Ogden, UT | Oklahoma City, OK | Montgomery, AL | Mechanicsburg, PA

Salary Range: $110,000-$150,000 annually

Clearance Requirement: Active Secret Clearance (U.S. Citizenship Required)

Position Overview

PGTEK is seeking an experienced Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. This individual will be responsible for the administration, configuration, maintenance, and operational sustainment of the ServiceNow platform across multiple environments. The ideal candidate will bring extensive ServiceNow administration experience, a strong understanding of IT Service Management (ITSM) processes, and familiarity with federal cybersecurity requirements and compliance frameworks. This position will also serve as a technical leadership resource, providing guidance to junior administrators and collaborating with government stakeholders to ensure platform stability, security, and continuous improvement. This is a long-term opportunity supporting mission-critical federal infrastructure.

Work Arrangement: This is a hybrid position requiring weekly local travel to the assigned project site. Candidates must reside within 90 minutes of at least one of the following locations: Fort Meade, MD; Ogden, UT; Oklahoma City, OK; Montgomery, AL; or Mechanicsburg, PA.

Key Responsibilities

• Administer, maintain, and support ServiceNow across Development, Test, and Production environments, including platform upgrades, patching, and vulnerability remediation.
• Manage users, groups, roles, and Access Control Lists (ACLs) in accordance with federal security policies and requirements.
• Monitor platform performance, health, and availability while providing Tier 2/3 support and troubleshooting escalated technical issues.
• Manage update sets, release management, and deployment processes across multiple ServiceNow instances.
• Configure and maintain Business Rules, UI Policies, Client Scripts, Flow Designer workflows, Service Catalog items, and Service Portal components.
• Support ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and Customer Service Management (CSM).
• Develop and maintain workflow automation to improve operational efficiency and streamline business processes.
• Ensure platform compliance with NIST 800-53, Risk Management Framework (RMF), FISMA, and Security Technical Implementation Guide (STIG) requirements.
• Support Authority to Operate (ATO) documentation, security artifacts, and Plan of Action and Milestones (POA&M) remediation activities.
• Coordinate with Information System Security Officers (ISSO), Information System Security Managers (ISSM), and cybersecurity teams to maintain security compliance and audit readiness.
• Support REST and SOAP API integrations, as well as identity and access management integrations, including CAC/PIV authentication.
• Mentor junior administrators and developers, contribute to platform roadmap planning, and provide technical briefings and status updates to government stakeholders.

Requirements

• 5-8+ years of hands-on ServiceNow administration experience.
• DoD 8570/8140 IAT Level II certification, such as CompTIA Security+ CE or an equivalent certification.
• Strong understanding of ITSM processes, CMDB management, Service Catalog, and Flow Designer.
• Hands-on experience with ServiceNow platform upgrades, instance management, update sets, and release management.
• Experience supporting federal, Department of Defense (DoD), or other highly regulated environments.
• Strong troubleshooting, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication skills, including technical documentation and stakeholder coordination.
• Active Secret security clearance.
• U.S. citizenship is required.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• One or more ServiceNow Certified Implementation Specialist (CIS) credentials.
• Experience with ITOM, ServiceNow Discovery, or Service Mapping.
• Experience hardening ServiceNow environments in accordance with STIG requirements and supporting ATO processes.
• Previous experience leading or mentoring a ServiceNow administration or development team.
• ITIL v4 Foundation certification.

Benefits

• Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date.
• Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK.
• Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.
• PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.
• An Employee Assistance Program is available at no cost to all employees.
• PGTEK offers a generous amount of PTO and Holidays.
• An Education Assistance Program is available after 12 months of employm.