Senior ServiceNow Admin - ITSM/HRSD/S2P (Onsite DC)

Machine Learning Technologies, LLC; Washington (District of Columbia); On-site; USD 95,000 - 140,000; Full time

Job summary

Machine Learning Technologies, LLC seeks a senior ServiceNow Administrator to own and evolve the DCPS ServiceNow instance across ITSM, HRSD, Source-to-Pay, and ITAM-like areas. You will configure forms, catalogs, workflows, and integrations, while maintaining best practices and upgrade readiness.

Collaborate with stakeholders to translate business needs into technical solutions, perform ongoing maintenance, and document capabilities for compliance and audits.

Qualifications

• BS/BA in Information Technology, Computer Science or related field or equivalent experience.
• 5+ years hands-on ServiceNow administration with ownership of an instance.
• Strong fundamentals: forms, lists, tables, dictionary, Business Rules, Client Scripts, UI Policies, UI Actions, roles/ACLs, update sets.
• ITIL Foundation certification or equivalent ITSM knowledge; onsite in Washington, DC.
• Preferred: CAD; ITSM/HRSD/S2P/CSM/SecOps; data imports; public sector/education experience.

Responsibilities

• Serve as primary administrator for the DCPS ServiceNow instance, supporting daily operations and maintenance.
• Configure and maintain applications: forms, lists, workflows/flows, notifications, and reporting.
• Support development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, routing, and notifications.
• Collaborate with stakeholders to translate business needs into platform-aligned solutions.
• Ensure configurations follow best practices and upgrade readiness.
• Troubleshoot issues, resolve defects, build REST/SOAP integrations, and maintain technical docs.

Skills

ServiceNow admin

App configuration

Multi-module support

REST/SOAP integrations

Requirements gathering

Education

Bachelor’s degree in IT/CS or related field

ITIL Foundation certification

CAD certification (Preferred)

Tools

Integration Hub

Job description

Machine Learning Technologies, LLC seeks a senior ServiceNow Administrator to own and evolve the DCPS ServiceNow instance across ITSM, HRSD, Source-to-Pay, and ITAM-like areas. You will configure forms, catalogs, workflows, and integrations, while maintaining best practices and upgrade readiness.

Collaborate with stakeholders to translate business needs into technical solutions, perform ongoing maintenance, and document capabilities for compliance and audits.