Senior ServiceNow Admin — ITSM/HRSD & Integrations

Quantum Technologies. LLC; Washington (District of Columbia); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Quantum Technologies. LLC is seeking an experienced ServiceNow Administrator to configure and evolve the DCPS ServiceNow instance across ITSM, HRSD, S2P, and ITAM.

You will implement scalable, secure solutions and drive upgrade readiness while partnering with stakeholders to deliver aligned technical outcomes. The role requires 5+ years of hands-on ServiceNow experience, ITIL knowledge, and strong module ownership, with 100% onsite work in Washington, DC.

Formación

• Bachelor’s degree in IT/CS or equivalent experience.
• 5+ years of hands-on ServiceNow administration.
• ITIL Foundation certification or equivalent knowledge.

Responsabilidades

• Serve as primary administrator for the DCPS ServiceNow instance.
• Configure and maintain ServiceNow applications: forms, lists, workflows, notifications, and reporting.
• Support development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with stakeholders to translate business needs into platform-aligned technical solutions.
• Ensure configurations follow ServiceNow best practices and upgrade readiness.
• Troubleshoot platform issues, resolve defects, build REST/SOAP integrations, and maintain technical documentation.

Conocimientos

ServiceNow admin

Reports & dashboards

REST/SOAP integrations

Stakeholder collaboration

ITIL knowledge

Educación

Bachelor's degree in IT/CS

ITIL Foundation certification

Herramientas

Integration Hub

CAD

Descripción del empleo

Quantum Technologies. LLC is seeking an experienced ServiceNow Administrator to configure and evolve the DCPS ServiceNow instance across ITSM, HRSD, S2P, and ITAM.

You will implement scalable, secure solutions and drive upgrade readiness while partnering with stakeholders to deliver aligned technical outcomes. The role requires 5+ years of hands-on ServiceNow experience, ITIL knowledge, and strong module ownership, with 100% onsite work in Washington, DC.