Senior ServiceNow Developer (On-site, Washington, DC)

Tecknomic; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Tecknomic LLC seeks an experienced ServiceNow Administrator to manage the DCPS instance in Washington, DC, ensuring smooth day-to-day operations and ongoing maintenance. You will configure forms, lists, workflows, and reporting, and support multi-module enhancements across ITSM, HRSD, and S2P.

The role requires ownership of the instance, strong ITIL knowledge, and the ability to work fully onsite in DC with in-person interviews.

Qualifications

• Bachelor’s degree or equivalent professional experience in IT or related field.
• Five+ years hands-on ServiceNow administration with ownership of an instance.
• Strong fundamentals: forms, lists, tables, dictionaries, Business Rules, Client Scripts, UI Policies/Actions, roles and ACLs.
• ITIL Foundation or equivalent ITSM knowledge; able to work 100% onsite in Washington, DC and interview in person.

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications: forms, lists, workflows/flows, notifications, and reporting.
• Support development and enhancement across multiple modules (ITSM, HRSD, S2P, and others).
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with stakeholders to gather requirements and translate business needs into platform-aligned technical solutions.
• Ensure configurations follow ServiceNow best practices (configuration over customization) and maintain upgrade readiness.

Skills

ServiceNow administration

ITSM

HRSD

Flow Designer

Workflow design

Education

Bachelor’s degree in IT/CS or related field

Equivalent professional experience

Tools

ServiceNow

Flow Designer

ITIL

Job description

What you’ll do

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance
• Configure and maintain ServiceNow applications: forms, lists, workflows/flows, notifications, and reporting
• Support development and enhancement across multiple modules (ITSM, HRSD, S2P, and others)
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications
• Collaborate with stakeholders to gather requirements and translate business needs into platform-aligned technical solutions
• Ensure configurations follow ServiceNow best practices (configuration over customization) and maintain upgrade readiness

What you need

• Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience
• Five or more years of hands-on ServiceNow administration, including ownership or co-ownership of a ServiceNow instance
• Strong platform fundamentals: forms, lists, tables, dictionary, Business Rules, Client Scripts, UI Policies, UI Actions, roles and ACLs, update sets
• ITIL Foundation certification or equivalent ITSM process knowledge; able to work 100% onsite in Washington, DC and interview in person