Senior Service Transformation Analyst

Horizon Blue Cross Blue Shield of New Jersey; Newark (NJ); On-site; USD 98,000 - 133,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Generous PTO

Incentive plans

Wellness programs

Paid volunteer time off

Tuition reimbursement

Job summary

Horizon Blue Cross Blue Shield of New Jersey is seeking a Sr. Analyst, Service to lead end-to-end process analysis, redesign, and implementation efforts that improve operational performance and customer experiences.

You will partner with Operations, EBTS, and stakeholders to simplify, standardize, and automate service delivery while ensuring regulatory compliance. The role focuses on identifying improvement opportunities, designing future-state processes, supporting implementations, and ensuring

Qualifications

• Minimum 7 years of experience in operations analysis, process improvement or related fields.
• Bachelor’s degree preferred; healthcare payer or transformation experience is a plus.

Responsibilities

• Lead end-to-end process reviews to identify inefficiencies and improvement opportunities.
• Perform root-cause analyses and design future-state processes.
• Partner with EBTS, Operations and stakeholders to translate needs into solutions.
• Support implementation planning, cutover activities, and UAT.
• Drive automation and continuous improvement across operations.
• Monitor performance, manage risks, and support stabilization post-implementation.

Skills

Process Improvement

Analytical Thinking

Systems Thinking

Communication & Collaboration

Operational Readiness & Change

Project Management

Education

High School Diploma or GED

Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, Industrial Engineering, or related field

Job description

Horizon Blue Cross Blue Shield of New Jersey is seeking a Sr. Analyst, Service to lead end-to-end process analysis, redesign, and implementation efforts that improve operational performance and customer experiences.

You will partner with Operations, EBTS, and stakeholders to simplify, standardize, and automate service delivery while ensuring regulatory compliance. The role focuses on identifying improvement opportunities, designing future-state processes, supporting implementations, and ensuring