Senior Process Improvement Analyst - Hybrid

Blue Shield of CA; San Diego (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Blue Shield of CA is seeking a Senior Business Process Analyst to join the Business Configuration Shared Services team. This role focuses on delivering high-quality analysis, process documentation, and business support to drive operational efficiency.

The successful candidate will manage operational, project, and strategic initiatives, translate complex information into actionable recommendations, and contribute to governance and KPI reporting.

Qualifications

• Must have 5+ years of prior relevant experience

Responsibilities

• Manage operational, project, and strategic initiatives
• Deliver high-quality analysis, process documentation, and business support
• Translate complex information into actionable recommendations
• Enable informed decision-making and support evolving business needs

Skills

Process documentation

Stakeholder management

Performance measurement frameworks

Time-management

Analytical skills

Verbal and written communication

Six Sigma belt (preferred)

Education

Bachelor's degree

High School Diploma/GED + 4 years experience in lieu of degree

Tools

Jira

Planview

SQL

Excel

Copilot

Nexus

Rovo

Service Marketplace

Facets

Microsoft Access

Job description

Blue Shield of CA is seeking a Senior Business Process Analyst to join the Business Configuration Shared Services team. This role focuses on delivering high-quality analysis, process documentation, and business support to drive operational efficiency.

The successful candidate will manage operational, project, and strategic initiatives, translate complex information into actionable recommendations, and contribute to governance and KPI reporting.