Senior Process & Operations Analyst — Hybrid

Blue Shield of CA; Lodi (CA); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Blue Shield of CA is seeking a Senior Business Process Analyst to manage operational, project, and strategic initiatives. You will deliver high-quality analysis, process documentation, and business support, driving consistency and efficiency across the Business Configuration Shared Services.

The role emphasizes translating complex information into actionable recommendations and supporting governance across the department.

Qualifications

• Bachelor's degree or High School Diploma/GED with 4 years of additional relevant experience in lieu of a degree
• Requires 5 years of prior relevant experience
• Requires extensive experience in process documentation, continuous improvement, and stakeholder management
• Requires a deep knowledge of process improvement tools typically obtained through advanced education combined with experience.
• Requires strong expertise in performance measurement frameworks and KPI reporting
• Must have excellent time-management skills with a commitment to quality and timeliness
• Must be detail-oriented with strong analytical skills and effective verbal and written communication abilities
• Preferred progress towards a Yellow or Green Belt from ASQ (Lean or Six Sigma)
• Prefers experience with Facets, Jira, Rovo, Service Marketplace, Nexus, Planview, SQL, Facets, Microsoft Access, Excel, and Copilot
• Preferred expert knowledge of automated systems in a production or operations environment
• Preferred expert knowledge of PCs and related software applications

Responsibilities

• Manage operational, project, and strategic initiatives while delivering high-quality analysis and process documentation
• Drive consistency and improve operational efficiency across the department
• Translate complex information into actionable recommendations for informed decision-making
• Support governance, environment management, and security coordination as part of operations
• Collaborate with stakeholders to prioritize, track, deliver, and report configuration requests

Education

Bachelor's degree or High School Diploma/GED with 4 years of additional relevant experience in lieu of a degree

5 years of prior relevant experience

Strong analytical and communication abilities

Tools

Jira

Rovo

Service Marketplace

Nexus

Planview

SQL

Facets

Microsoft Access

Excel

Copilot

Job description

Blue Shield of CA is seeking a Senior Business Process Analyst to manage operational, project, and strategic initiatives. You will deliver high-quality analysis, process documentation, and business support, driving consistency and efficiency across the Business Configuration Shared Services.

The role emphasizes translating complex information into actionable recommendations and supporting governance across the department.