Senior Process Analyst: Drive Efficiency & Strategy Hybrid

Blue Shield of CA; Rancho Cordova (CA); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Blue Shield of CA is seeking a Senior Business Process Analyst to join the Business Configuration Shared Services team, coordinating the end-to-end configuration delivery lifecycle and supporting prioritization, tracking, delivery, release, and reporting.

This role drives consistency and efficiency through process documentation and strong stakeholder management, translating complex information into actionable recommendations to enable informed decisions.

Qualifications

• Bachelor's degree or High School Diploma/GED with 4 years of additional relevant experience.

Responsibilities

• Manage operational, project, and strategic initiatives while delivering high-quality analysis and process documentation.
• Drive consistency and improve operational efficiency through processes and governance.
• Translate complex information into actionable recommendations to enable informed decision-making.
• Support leadership development and foster continuous learning within the team.

Skills

Process documentation

Continuous improvement

Stakeholder management

Performance measurement

KPI reporting

Time management

Analytical skills

Verbal and written communication

Lean Six Sigma

Education

Bachelor's degree or equivalent experience

Tools

Jira

Planview

SQL

Microsoft Excel

Microsoft Access

Copilot

Facets

Nexus

Service Marketplace

Rovo

Job description

Blue Shield of CA is seeking a Senior Business Process Analyst to join the Business Configuration Shared Services team, coordinating the end-to-end configuration delivery lifecycle and supporting prioritization, tracking, delivery, release, and reporting.

This role drives consistency and efficiency through process documentation and strong stakeholder management, translating complex information into actionable recommendations to enable informed decisions.