Client-Focused Service Lead: Office & Facilities

Global Business Transformation Solutions, LLC (GBTS); Washington (District of Columbia); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Lead Service Specialist to support legal operations, document production, mail services, and client support in a fast-paced law firm environment.

You will act as a subject matter expert, manage competing priorities, and drive best practices to deliver exceptional service while maintaining operational excellence.

This role requires independence, strong organization, and a proactive attitude, with opportunities to grow within a team committed to client success.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years in office services or related environment.
• Strong customer service focus with professional demeanor.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Mail Services: sort, meter, distribute, and track mail and packages.
• Copy, Print & Production Services: complete copy/print/scan requests on instructions.
• Reception & Client Interaction: answer calls, greet visitors, provide professional service.
• Hospitality Services: coordinate setup of conference rooms and manage supplies.
• Facilities & Office Support: assist with moves, signage, and maintaining office organization.

Skills

Client-facing

Customer service

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Opensity Solutions is seeking a Lead Service Specialist to support legal operations, document production, mail services, and client support in a fast-paced law firm environment.

You will act as a subject matter expert, manage competing priorities, and drive best practices to deliver exceptional service while maintaining operational excellence.

This role requires independence, strong organization, and a proactive attitude, with opportunities to grow within a team committed to client success.