Senior Service Manager, Property Operations & Customer Care

Progress Residential LP; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Medical/Dental/Vision

Paid holidays

Training & development

Culture & recognition

Job summary

Progress Residential in St. Louis, MO is seeking a Service Manager to oversee open service jobs and preventive maintenance for occupied homes, leading a local team and coordinating with vendors to ensure timely, high-quality work.

You will monitor response times, resident satisfaction, and costs, review invoices, train staff, and ensure compliance with HUD/HQS and state codes while maximizing lease length and resident happiness.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.
• Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA.

Responsibilities

• Manage service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes.
• Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work.
• Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs.
• Manage and execute semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of lease occupancy.
• Comply with health and safety rules and regulations across properties.

Skills

Facilities management

Customer service

Vendor management

Communication

Scheduling

Education

High School Diploma

Tools

SalesForce

Yardi

Job description

Progress Residential in St. Louis, MO is seeking a Service Manager to oversee open service jobs and preventive maintenance for occupied homes, leading a local team and coordinating with vendors to ensure timely, high-quality work.

You will monitor response times, resident satisfaction, and costs, review invoices, train staff, and ensure compliance with HUD/HQS and state codes while maximizing lease length and resident happiness.