Senior Service Desk Technician: Mac, AV & Hybrid Support

Apex Systems; Seattle (WA); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Everforth Apex in Seattle, WA, is seeking a Service Desk Tech II to provide on-site IT support with partial remote options. The role focuses on routine workstation installations, ticket handling, AV support, and project-related tasks. You will interact with end users to resolve issues and document outcomes.

The position requires 4+ years of IT support experience in a healthcare setting, proficiency with Windows OS and MS Outlook, and an A+ Certification. On-call rotation may be required.

Qualifications

• 4+ years of hands-on IT support experience, including phone support.
• Healthcare setting experience required.
• Experience with Apple Mac OS and Apple computers.
• A+ Certification required.

Responsibilities

• Manage and resolve service tickets per SLAs.
• Provide regular updates to customers on ticket status.
• Document resolutions clearly for each ticket.
• Adhere to Desktop Support Operations Manual procedures.
• Assist with AV-related requests (projectors, video conferencing).
• Participate in project-related work (department moves, PC refreshes).
• May join an on-call rotation for after-hours support.

Education

A+ Certification

Healthcare IT experience

Tools

Windows NT/2000/XP

MS Outlook

Windows file shares/permissions

Printers (HP)

AV equipment/video conferencing

Mac OS (Apple computers)

Dell hardware certification

Job description

Everforth Apex in Seattle, WA, is seeking a Service Desk Tech II to provide on-site IT support with partial remote options. The role focuses on routine workstation installations, ticket handling, AV support, and project-related tasks. You will interact with end users to resolve issues and document outcomes.

The position requires 4+ years of IT support experience in a healthcare setting, proficiency with Windows OS and MS Outlook, and an A+ Certification. On-call rotation may be required.