Helpdesk & Desktop Support Analyst II

Apex Systems; Battle Ground, Northern (WA, KY); Hybride; USD 28 000 - 34 000; Plein temps

Résumé du poste

Apex Systems is seeking a Helpdesk Technician/Analyst II for a Battle Ground, WA location. The role focuses on application and desktop support, troubleshooting across PC, network, printer hardware and software, and mobile devices.

It requires strong customer service, ITIL familiarity, and the ability to communicate professionally with business users. The position involves desk-side and remote support, technology refresh projects, and acting as the single point of contact for end user issues.

Qualifications

• Excellent customer service, interpersonal and communication skills.
• Strong prioritization and adaptability to changing technologies.
• Bachelors in Information Technology or Associates plus 3-5 years of experience; ITIL experience is a plus.

Responsabilités

• Provide Application and Desktop Support including PC, network, phone, printer hardware and software troubleshooting.
• Participate in technology refresh projects and provide in-person, desk-side and remote support.
• Serve as the initial point of contact for end users and coordinate resolution with involved parties.

Connaissances

Customer service

Communication

Desktop support

ITIL ticketing

Troubleshooting

Adaptability

Team collaboration

Formation

Bachelor's in Information Technology

Associate degree + 3-5 years experience

Outils

ServiceNow

Active Directory

PXE imaging

Remote Desktop

Microsoft 365

Description du poste

Apex Systems is seeking a Helpdesk Technician/Analyst II for a Battle Ground, WA location. The role focuses on application and desktop support, troubleshooting across PC, network, printer hardware and software, and mobile devices.

It requires strong customer service, ITIL familiarity, and the ability to communicate professionally with business users. The position involves desk-side and remote support, technology refresh projects, and acting as the single point of contact for end user issues.