Level 2 Desktop Support Technician — macOS/Windows

Apex Systems; Phoenix (AZ); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

401K with company match

Employee stock purchase program

Résumé du poste

Everforth Apex is seeking a Level 2 Desktop Support Technician to deliver hands-on desktop support across macOS and Windows environments. You will troubleshoot issues, support Microsoft 365 apps, and manage requests via TDx, while providing remote assistance and exceptional customer service.

You will interact with users in person and remotely, participate in escalations, and contribute to continuous improvements with internal IT teams.

Qualifications

• Strong technical troubleshooting skills across desktop hardware and software.

Responsabilités

• Provide hands-on desktop support for hardware, software, peripherals, and network connectivity issues.
• Troubleshoot, diagnose, and resolve incidents across macOS and Windows platforms.
• Support and administer Microsoft 365 applications (desktop and web), including Outlook, OneDrive, Teams, and SharePoint.
• Manage incoming requests through a ticketing system (TDX experience preferred), ensuring accurate documentation and timely resolution.
• Utilize remote support tools to assist users across multiple locations.
• Greet and assist employees at the walk-up support window/door, offering a friendly and customer-centric support experience.
• Collaborate with internal IT teams on escalations, root-cause analysis, and system improvements.
• Assist with hardware deployment, workstation builds, software installations, and equipment lifecycle management.
• Provide light support for AV equipment (preferred but not required), including conference room technology, meeting setups, and basic troubleshooting.

Connaissances

Troubleshooting

macOS

Windows

Microsoft 365

Remote support tools

Customer service

Communication

Outils

TeamDynamix (TDX)

Description du poste

Everforth Apex is seeking a Level 2 Desktop Support Technician to deliver hands-on desktop support across macOS and Windows environments. You will troubleshoot issues, support Microsoft 365 apps, and manage requests via TDx, while providing remote assistance and exceptional customer service.

You will interact with users in person and remotely, participate in escalations, and contribute to continuous improvements with internal IT teams.