Onsite IT Helpdesk Technician I | Windows, Mac & AV Support

Imagine; Grayslake (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

Imagine Grayslake is seeking a Help Desk Technician I to be the primary support interface for end-users, handling service requests, troubleshooting with colleagues, and supporting MS Office, Exchange, Outlook, and other software.

The role requires hands-on and remote experience with Windows and Apple systems, plus the ability to participate in an on-call schedule. Onsite Monday–Friday at the Grayslake facility, with AV and meeting support responsibilities.

Qualifications

• Two-year AAS or equivalent IT related education or equivalent work experience.
• Understanding and experience with Active Directory.
• Working knowledge of IT Service Management and Information Technology Infrastructure Library.
• Knowledge and experience with both Macintosh and Windows systems.
• Ability to relate well in a customer service role with end users.
• Experience supporting a manufacturing environment is a plus.

Responsibilities

• Respond and use diagnostic tools/techniques to identify and resolve technical problems submitted via helpdesk tickets, phone calls, and emails from end-users.
• Document and maintain computer inventory
• Provide customer service and support to employees with software and hardware issues for both Windows and Apple systems.
• Active Directory – Create accounts, alter permissions.
• Manage Office 365 Email Accounts and Distribution Groups
• Troubleshoot LAN and WAN and VPN connections
• Follow Standard Operating Procedures as assigned.
• Assist with setup, configuration, and maintenance of computer systems, software and peripherals on both Windows and Apple systems.
• Assist in the deployment of new hardware and software and ensure all IT equipment is functioning properly and is up to date.
• Assist with all company meetings using AV equipment – microphones, speakers, video camera, sound board.
• Assist with printers.
• Assist with telephone system.
• Familiarity with Microsoft Outlook, Teams, Word, Excel and PowerPoint.
• Ability to participate in an on‑call schedule.

Skills

Customer service

Communication

Team collaboration

Problem solving

Time management

Education

Two-year AAS or equivalent IT-related education

Tools

Active Directory

ITIL

Office 365

Windows

macOS

Job description

Imagine Grayslake is seeking a Help Desk Technician I to be the primary support interface for end-users, handling service requests, troubleshooting with colleagues, and supporting MS Office, Exchange, Outlook, and other software.

The role requires hands-on and remote experience with Windows and Apple systems, plus the ability to participate in an on-call schedule. Onsite Monday–Friday at the Grayslake facility, with AV and meeting support responsibilities.