Hybrid Service Desk Tech I: Windows & Mac Support

Apex Systems; Seattle (WA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

401K with company match

ESPP (Employee Stock Purchase)

HSA plan

EAP

Job summary

Everforth Apex is seeking a Service Desk Technician I to provide frontline IT support in Seattle, WA, with a hybrid work schedule. You will handle Windows and Mac issues, manage tickets, assist with AV setups, and participate in PC refresh projects. On-site training is provided, followed by a hybrid schedule.

The role requires 1–2 years in IT support (healthcare preferred) and experience with Outlook, Windows OS, and Apple macOS. Certifications like A+ or CompTIA are a plus.

Qualifications

• 1–2 years IT support or service desk experience, healthcare setting preferred.
• MAC support experience required.
• Proficient with Windows OS versions and MS Outlook.

Responsibilities

• Provide timely customer service and manage tickets per SLAs.
• Document resolutions clearly for each ticket.
• Assist with AV setups and video conferencing equipment.
• Support on-call rotations and overtime as needed.
• Assist with departmental moves and PC refresh projects.

Skills

IT support

Mac support

Windows legacy OS

Outlook

Network shares

Apple Macintosh OS

Printer support

AV equipment

A+ / CompTIA

Dell hardware cert

Job description

Everforth Apex is seeking a Service Desk Technician I to provide frontline IT support in Seattle, WA, with a hybrid work schedule. You will handle Windows and Mac issues, manage tickets, assist with AV setups, and participate in PC refresh projects. On-site training is provided, followed by a hybrid schedule.

The role requires 1–2 years in IT support (healthcare preferred) and experience with Outlook, Windows OS, and Apple macOS. Certifications like A+ or CompTIA are a plus.