Senior Onsite IT Systems Engineer — Tier 3 Expert

NexTech; Detroit (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Mentorship opportunities

Professional development programs

Job summary

A leading IT services provider is seeking a highly skilled Tier 3 IT Systems Engineer in Detroit. This role involves resolving complex technical issues, managing multiple support tickets daily, and providing mentorship to junior technicians. Expertise in Windows Server administration, advanced networking, and cybersecurity is essential. The ideal candidate should have 5+ years of experience in a fast-paced environment and show strong communication skills. This is an onsite position with opportunities for professional growth.

Qualifications

• 5+ years of experience in IT systems engineering or senior helpdesk.
• Ability to manage high ticket volumes with quality and accuracy.
• Proficiency in advanced networking, firewall, and VPN management.

Responsibilities

• Manage and resolve up to 30 technical support tickets per day.
• Provide technical escalation support to Tier 1 and Tier 2 technicians.
• Administer Windows Server environments and troubleshoot complex issues.

Skills

Windows Server administration

Active Directory

Networking knowledge

Communication skills

Documentation

Education

Bachelor's degree in Information Technology

Associate's degree in Cybersecurity

Tools

Autodesk

Hyper-V

VMware vSphere

Microsoft 365

Job description

A leading IT services provider is seeking a highly skilled Tier 3 IT Systems Engineer in Detroit. This role involves resolving complex technical issues, managing multiple support tickets daily, and providing mentorship to junior technicians. Expertise in Windows Server administration, advanced networking, and cybersecurity is essential. The ideal candidate should have 5+ years of experience in a fast-paced environment and show strong communication skills. This is an onsite position with opportunities for professional growth.