Senior Helpdesk & Server Engineer - Tier 3

Tgi Main Company; Cherry Hill Township (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies is seeking a Tier 3 Helpdesk Technician to provide expert support for clients, including remote and on-site tasks from Cherry Hill, NJ. The role emphasizes high-quality, white-glove service, documentation, and strong time management.

The candidate should have 6+ years in a fast-paced IT support environment, strong server/network expertise, MSP experience, and the ability to adapt to after-hours maintenance and project deadlines. In-house position with growth opportunities.

Qualifications

• Experience with Windows Server 2008/2012/2016/2019 and AD user management.
• Group Policy creation and security policy management.
• Azure AD and Office 365 administration experience.
• Office 365 apps including OneDrive, SharePoint, Teams.
• Experience with Exchange and desktop OS support.
• Virtualization with VMware/Hyper-V.
• Backup/DR tooling like Acronis or Veeam.
• MSP background and IT service delivery focus.

Responsibilities

• Serve as Tier 3 escalation point for service issues.
• Provide remote and on-site support for Windows/macOS endpoints.
• Configure and maintain client systems: hardware, networks, apps.
• Document issues, resolutions, and time in professional services env.
• Maintain security, backups, and disaster recovery processes.
• Coordinate with Tier I/II engineers and customers.
• Ensure performance metrics and proactive communication.

Skills

Windows Server administration

Active Directory management

Group Policy creation

Azure AD

Office 365 administration

OneDrive

SharePoint

Teams

Microsoft Exchange

Windows desktop OS

VMware

Hyper-V

Backup/DR (Acronis/Veeam)

Networking security

Firewalls/ Routers/ Switches

DNS/DHCP/Wireless

MSP experience

IT service delivery

Education

Relevant IT certifications/degree

Tools

Azure AD

Office 365 Admin

OneDrive

SharePoint

Teams

Microsoft Exchange

VMware

Hyper-V

Acronis

Veeam

Job description

iPower Technologies is seeking a Tier 3 Helpdesk Technician to provide expert support for clients, including remote and on-site tasks from Cherry Hill, NJ. The role emphasizes high-quality, white-glove service, documentation, and strong time management.

The candidate should have 6+ years in a fast-paced IT support environment, strong server/network expertise, MSP experience, and the ability to adapt to after-hours maintenance and project deadlines. In-house position with growth opportunities.