Senior Service Desk Engineer III: Expert Support & Mentorship

Mytech Partners; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision fully covered

401k with company match

Profit Sharing

Professional Development Plan

Paid Time Off

Job summary

Mytech Partners in Denver, CO is seeking a Service Desk Engineer III to provide expert level support for complex client issues. The role involves mentoring junior staff and ensuring fast, effective resolution to keep clients productive and maximize IT investments.

The candidate will handle Windows desktop/server platforms, AD, networking, Exchange, SQL, virtualization (VMware/Hyper‑V), and cloud services (O365, Azure).

Qualifications

• Minimum 5 years of experience supporting and implementing network infrastructure.
• Strong technical knowledge of SMB infrastructure and equipment.
• Proficiencies in Windows desktop/server platforms, AD, Group Policy, networking, Exchange, SQL, storage, virtualization, and cloud solutions.

Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users and staff.
• Follow support process and guidelines as designed.
• Provide support for user problems related to hardware, software applications, and network issues within a tier 3 perspective.
• Log, diagnose, repair, and relay reported problems to the end user, client, or department.
• Diagnose and resolve advanced problems and issues.
• Review client environments and recommend solutions to Sales Engineering and Sales Staff – Client Evaluation & Onboarding
• Acquire new technical skills.

Skills

Windows

Active Directory

Group Policy

Advanced Networking

Exchange

SQL

StorageCraft

SAN

Citrix

VMware

Hyper‑V

O365

Azure

Job description

Mytech Partners in Denver, CO is seeking a Service Desk Engineer III to provide expert level support for complex client issues. The role involves mentoring junior staff and ensuring fast, effective resolution to keep clients productive and maximize IT investments.

The candidate will handle Windows desktop/server platforms, AD, networking, Exchange, SQL, virtualization (VMware/Hyper‑V), and cloud services (O365, Azure).