Senior Service Desk Engineer — IT Support & Mentorship

Mytech Partners; Greenwood Village (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

12 days vacation in first year

6 days sick time

8 hours of volunteer time

Medical, Dental, and Vision fully on-?

Company paid Life, STD, and LTD

Professional Development Plan

401k with company match

Profit Sharing

Job summary

Mytech Partners in Denver, CO is seeking a Service Desk Engineer III to deliver expert-level support for complex client issues and to mentor junior staff. You will resolve advanced hardware, software, and network problems, while ensuring productive use of IT investments across client environments.

Applicants should have 5+ years in supporting SMB infrastructure, strong skills in Windows, AD, networking, Exchange, SQL, and cloud technologies.

Qualifications

• Minimum 5 years of experience supporting and implementing SMB network infrastructure.
• Strong technical knowledge of Windows platforms, AD, and virtualization technologies.
• Experience with Exchange, SQL, and cloud services (O365/Azure).

Responsibilities

• Provide expert-level service desk support for complex client issues.
• Mentor Tier 1/Tier 2 staff to handle advanced problems.
• Document issues, resolutions, and processes clearly.
• Diagnose and resolve hardware, software, and network problems.
• Engage with Sales Engineering for client onboarding and evaluations.

Skills

Windows Desktop/Server

Active Directory

Group Policy

Networking (OSI, VLAN, VPN, NAT)

Exchange

SQL

VMware

Hyper-V

Azure

O365

Citrix

Tools

MCSA

MCSE

CCENT

CCNA

CCNP

VCP-DCV

Job description

Mytech Partners in Denver, CO is seeking a Service Desk Engineer III to deliver expert-level support for complex client issues and to mentor junior staff. You will resolve advanced hardware, software, and network problems, while ensuring productive use of IT investments across client environments.

Applicants should have 5+ years in supporting SMB infrastructure, strong skills in Windows, AD, networking, Exchange, SQL, and cloud technologies.