Tier 3 Network Service Desk Engineer

Fabergent; Englewood (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

A technology solutions company is looking for a Service Desk Engineer - Tier 3 to provide in-depth technical support, primarily for CMTS systems. The ideal candidate should have a B.S./B.A., Cisco CCNP certification, and over 3 years of hands-on experience in network deployment. Responsibilities include troubleshooting issues, documenting processes, and communicating with vendors. This is a long-term contract position based in Englewood, CO.

Qualifications

• 3+ years of professional experience in technical support or cable modem network deployment.
• Practical knowledge of first level technical support procedures.
• Expertise in DOCSIS technologies required.

Responsibilities

• Provide third-line technical support for CMTS.
• Troubleshoot and escalate issues to Tier 4 or vendors.
• Document information in the tracking system.

Skills

Routing/Switching expertise

Technical support experience

Communication skills

Education

B.S./B.A. or equivalent experience

Cisco CCNP certification

Tools

CMTS technologies

Job description

A technology solutions company is looking for a Service Desk Engineer - Tier 3 to provide in-depth technical support, primarily for CMTS systems. The ideal candidate should have a B.S./B.A., Cisco CCNP certification, and over 3 years of hands-on experience in network deployment. Responsibilities include troubleshooting issues, documenting processes, and communicating with vendors. This is a long-term contract position based in Englewood, CO.