Senior Service Delivery Leader, Enterprise Projects

101 Unisys Corporation; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) plan

Healthcare

HSA matching

Learning opportunities

Job summary

Unisys is seeking a seasoned Service Delivery Manager to lead the planning, execution, and delivery of complex projects in a dynamic environment. You will manage budgets, define client requirements, and act as a domain expert to drive profitability and long-term client partnerships.

You will proactively identify risks, coordinate cross-functional teams, and engage senior stakeholders to ensure projects meet business goals.

Qualifications

• BA/BS degree and 8+ years in service delivery management.
• ITIL practices.
• enterprise infrastructure and database services experience.

Responsibilities

• Leads the planning, execution and delivery of complex projects, ensuring they meet business objectives.
• Manages project budgets, ensuring delivery within financial constraints and maximization of profitability metrics.
• Serves as a product and domain expert, defining client requirements and sharing expertise internally and externally.
• Proactively identifies risks, develops mitigation strategies and resolves issues to keep projects on track.
• Serves as primary point of contact for high profile clients, managing relationships and ensuring long-term partnerships.
• Ensures that client needs are understood and met, collaborating cross-functionally to address challenges and provide solutions.
• Engages with senior level stakeholders in client organizations, providing updates, managing expectations and ensuring alignment with business goals.
• Oversees change management efforts within projects, assessing and managing impact on timelines, cost and resources.
• Contributes to efforts to grow accounts by identifying new service opportunities and working with clients to broaden business opportunities.
• Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

Skills

Service delivery management

ITIL practices

Enterprise infrastructure experience

Database services experience

Education

BA/BS degree

Job description

Unisys is seeking a seasoned Service Delivery Manager to lead the planning, execution, and delivery of complex projects in a dynamic environment. You will manage budgets, define client requirements, and act as a domain expert to drive profitability and long-term client partnerships.

You will proactively identify risks, coordinate cross-functional teams, and engage senior stakeholders to ensure projects meet business goals.