Senior Service Delivery Lead: Client & Delivery Excellence

Unisys; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Unisys seeks a senior Service Delivery Manager to oversee planning and delivery of complex service projects, ensuring alignment with client objectives, budgets, and delivery expectations. You will coordinate internal teams and external providers, manage risks, and serve as the primary contact for high-profile clients.

The role requires extensive experience in ITIL practices, enterprise infrastructure, and database services, with a focus on maximizing value and expanding services within client

Qualifications

• Bachelor's degree or equivalent.
• At least eight years of service delivery management experience.
• Knowledge of ITIL practices.
• Experience with enterprise infrastructure and database services.

Responsibilities

• Plan and manage project execution, tracking progress against objectives, timelines and budgets.
• Manage project budgets and profitability measures for efficient delivery.
• Serve as a subject matter resource, clarify client requirements and share domain knowledge.
• Identify risks, develop mitigation plans and resolve delivery-impacting issues.
• Act as main contact for high-profile clients and align stakeholder expectations.
• Coordinate change management and oversee subcontractor and third-party performance; identify expansion opportunities.

Skills

ITIL knowledge

Enterprise infrastructure experience

Database services experience

Senior project delivery

Education

Bachelor’s degree or equivalent

Job description

Unisys seeks a senior Service Delivery Manager to oversee planning and delivery of complex service projects, ensuring alignment with client objectives, budgets, and delivery expectations. You will coordinate internal teams and external providers, manage risks, and serve as the primary contact for high-profile clients.

The role requires extensive experience in ITIL practices, enterprise infrastructure, and database services, with a focus on maximizing value and expanding services within client