US&C Regional Customer Success Leader

101 Unisys Corporation; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Unisys is seeking a Director of Services Delivery to lead a regional team responsible for delivering contracted services and ensuring a superior client experience. You will drive governance, performance, and financial health across accounts, coordinating with Services Engineering and BU Consulting to meet cost, schedule, and quality goals.

The role requires building executive relationships, managing budgets, and guiding teams through complex deployments while pursuing innovative delivery

Qualifications

• BA/BS degree and 8-10 years’ relevant experience or equivalent.
• Graduate degree preferred.
• 8-10 years’ technical leadership experience.
• Six Sigma, ITIL and PM certifications are a plus.
• Experience working in a matrix environment.

Responsibilities

• Lead a regional client delivery team to ensure timely, high-quality service.
• Manage contracts, governance reviews and client communications.
• Optimize resource utilization and drive revenue activations.
• Collaborate with Services Engineering to meet schedules.
• Escalate issues and ensure risk management across accounts.

Skills

Leadership

Six Sigma Certification

ITIL Certification

PM Certifications

Matrix environment experience

P&L Experience

Education

BA/BS degree or higher

Graduate degree preferred

Job description

Unisys is seeking a Director of Services Delivery to lead a regional team responsible for delivering contracted services and ensuring a superior client experience. You will drive governance, performance, and financial health across accounts, coordinating with Services Engineering and BU Consulting to meet cost, schedule, and quality goals.

The role requires building executive relationships, managing budgets, and guiding teams through complex deployments while pursuing innovative delivery