Senior Service Delivery Manager

101 Unisys Corporation; Stati Uniti; Remoto; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited PTO

401(k) plan

Healthcare

HSA matching

Learning opportunities

Descrizione del lavoro

Unisys is seeking a seasoned Service Delivery Manager to lead the planning, execution, and delivery of complex projects in a dynamic environment. You will manage budgets, define client requirements, and act as a domain expert to drive profitability and long-term client partnerships.

You will proactively identify risks, coordinate cross-functional teams, and engage senior stakeholders to ensure projects meet business goals.

Competenze

• BA/BS degree and 8+ years in service delivery management.
• ITIL practices.
• enterprise infrastructure and database services experience.

Mansioni

• Leads the planning, execution and delivery of complex projects, ensuring they meet business objectives.
• Manages project budgets, ensuring delivery within financial constraints and maximization of profitability metrics.
• Serves as a product and domain expert, defining client requirements and sharing expertise internally and externally.
• Proactively identifies risks, develops mitigation strategies and resolves issues to keep projects on track.
• Serves as primary point of contact for high profile clients, managing relationships and ensuring long-term partnerships.
• Ensures that client needs are understood and met, collaborating cross-functionally to address challenges and provide solutions.
• Engages with senior level stakeholders in client organizations, providing updates, managing expectations and ensuring alignment with business goals.
• Oversees change management efforts within projects, assessing and managing impact on timelines, cost and resources.
• Contributes to efforts to grow accounts by identifying new service opportunities and working with clients to broaden business opportunities.
• Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

Conoscenze

Service delivery management

ITIL practices

Enterprise infrastructure experience

Database services experience

Formazione

BA/BS degree

Descrizione del lavoro

What success looks like in this role:

• Leads the planning, execution and delivery of complex projects, ensuring they meet business objectives.
• Manages project budgets, ensuring delivery within financial constraints and maximization of profitability metrics.
• Serves as a product and domain expert, defining client requirements and sharing expertise internally and externally.
• Proactively identifies risks, develops mitigation strategies and resolves issues to keep projects on track.
• Serves as primary point of contact for high profile clients, managing relationships and ensuring long-term partnerships.
• Ensures that client needs are understood and met, collaborating cross-functionally to address challenges and provide solutions.
• Engages with senior level stakeholders in client organizations, providing updates, managing expectations and ensuring alignment with business goals.
• Oversees change management efforts within projects, assessing and managing impact on timelines, cost and resources.
• Contributes to efforts to grow accounts by identifying new service opportunities and working with clients to broaden business opportunities.
• Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

You will be successful in this role if you have:

• BA/BS degree and 8+ years in service delivery management;
• ITIL practices;
• enterprise infrastructure and database services experience.

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more!

We're committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4).

US job seekers can find more information about Unisys' EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations.

Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential.

To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity