Sr Service Delivery Manager

Unisys; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Unisys seeks a senior Service Delivery Manager to oversee planning and delivery of complex service projects, ensuring alignment with client objectives, budgets, and delivery expectations. You will coordinate internal teams and external providers, manage risks, and serve as the primary contact for high-profile clients.

The role requires extensive experience in ITIL practices, enterprise infrastructure, and database services, with a focus on maximizing value and expanding services within client

Qualifications

• Bachelor's degree or equivalent.
• At least eight years of service delivery management experience.
• Knowledge of ITIL practices.
• Experience with enterprise infrastructure and database services.

Responsibilities

• Plan and manage project execution, tracking progress against objectives, timelines and budgets.
• Manage project budgets and profitability measures for efficient delivery.
• Serve as a subject matter resource, clarify client requirements and share domain knowledge.
• Identify risks, develop mitigation plans and resolve delivery-impacting issues.
• Act as main contact for high-profile clients and align stakeholder expectations.
• Coordinate change management and oversee subcontractor and third-party performance; identify expansion opportunities.

Skills

ITIL knowledge

Enterprise infrastructure experience

Database services experience

Senior project delivery

Education

Bachelor’s degree or equivalent

Job description

Role overview

Oversee the planning and delivery of complex service projects, keeping work aligned with client objectives, agreed budgets, and delivery expectations. This senior role combines project oversight, client relationship management, risk control, and coordination of internal teams and external providers.

Responsibilities

• Plan and manage project execution, tracking progress against business objectives, timelines, and financial constraints.
• Manage project budgets and profitability measures while seeking efficient delivery.
• Serve as a subject matter resource, clarify client requirements, and share domain knowledge with stakeholders and teams.
• Identify project risks, develop mitigation plans, and resolve issues that could affect delivery.
• Act as the main contact for high-profile clients, communicate with senior stakeholders, and maintain alignment on needs and expectations.
• Coordinate change management and oversee subcontractor and third-party provider performance; identify opportunities to expand services within client accounts.

Requirements

• Bachelor’s degree or equivalent (BA/BS specified in the listing).
• At least eight years of service delivery management experience.
• Knowledge of ITIL practices.
• Experience with enterprise infrastructure and database services.

Nice to have

• Exposure to ClearPath OS 2200 is preferred.