Infrastructure Ops & Incident Response Delivery Lead

Unisys Corporation; Philadelphia (Philadelphia County); On-site; USD 120,000 - 160,000; Full time

Job summary

Unisys Corporation in the United States is seeking a Delivery Manager to lead managed infrastructure and workload automation services across multiple technology disciplines, including SRE functions, incident response, and client-facing governance.

The role emphasizes automation, cross-functional leadership, and the ability to communicate technical issues and business impact to clients, while recruiting and retaining a high-performing operations and engineering team.

Qualifications

• The role requires a strong working knowledge of enterprise infrastructure and workload automation technologies, including Control-M, AutoSys, Tivoli and other applicable workload automation platforms, Windows, Linux, backup and restore, storage, databases, and cloud platforms such as OCI, AWS and Microsoft Azure.
• Ability to lead technical teams, manage operational risks and escalations, and communicate technical issues and business impact to clients and stakeholders.
• Automation is a core component of this role with demonstrated experience identifying opportunities to automate repeatable operational activities, reduce manual intervention, improve reliability and drive measurable improvements in service delivery.

Responsibilities

• Manage day-to-day delivery of infrastructure, workload automation and Incident Response Team services.
• Ensure achievement of SLA, KPI, availability, quality and operational performance objectives.
• Provide leadership during service-impacting incidents and escalations, ensuring the appropriate technical resources and stakeholders are engaged.
• Drive operational accountability across technology teams and ensure issues are followed through to resolution.
• Identify recurring operational issues and partner with engineering teams to implement permanent corrective actions.
• Maintain appropriate staffing, skills, coverage, documentation and operational readiness across supported services.
• Manage relationships with clients, internal stakeholders, technology partners and third-party suppliers.
• Validate that staffing levels, skill levels and other resources align with contractual, financial and solution requirements.
• Identify resource or capability gaps and document associated risks, mitigation plans and contingencies.
• Provide leadership for the Incident Response Team, supporting first and second-level SRE and infrastructure operations.
• Ensure effective monitoring, event management, incident triage, escalation, troubleshooting and service-restoration processes.
• Coordinate support across Windows, Linux, backup and restore, storage, database, cloud and other infrastructure technologies.
• Promote proactive operations by identifying repeat incidents, alert noise, manual activities and opportunities for improved monitoring and automation.
• Partner with engineering and technology tower teams for complex incidents, problem management, root-cause analysis and continuous improvement.
• Provide service delivery leadership for enterprise workload automation and job-scheduling platforms, including Control-M, AutoSys, Tivoli and other applicable workload automation technologies.
• Apply a working understanding of workload scheduling concepts, dependencies, job failures, batch processing, alerting, escalation and operational recovery.
• Ensure workload automation incidents and failures are appropriately prioritized, investigated, escalated and communicated.
• Work with technical teams to improve workload reliability and reduce repetitive manual intervention.
• Support continuous improvement of workload automation processes, monitoring, support procedures and operational controls.
• Champion an automation-first approach to operational service delivery.
• Identify repetitive support activities, manual processes and recurring incidents that are candidates for automation.
• Partner with engineering teams to develop and implement automation that reduces manual effort, improves service reliability and accelerates incident resolution.
• Apply a working understanding of common infrastructure automation, scripting, orchestration and Infrastructure as Code concepts.
• Track the operational benefits of automation initiatives and continuously identify additional opportunities for improvement.
• Promote standardization, documentation, knowledge management and reusable operational processes across teams.
• Review service performance, risks, resource needs and improvement opportunities with account and client stakeholders.
• Support account management and bid teams by reviewing relevant service-delivery requirements, staffing assumptions, operational risks and solution dependencies when requested.
• Participate in governance and service-review activities to maintain a shared understanding of operational expectations, performance and priorities.

Job description

Unisys Corporation in the United States is seeking a Delivery Manager to lead managed infrastructure and workload automation services across multiple technology disciplines, including SRE functions, incident response, and client-facing governance.

The role emphasizes automation, cross-functional leadership, and the ability to communicate technical issues and business impact to clients, while recruiting and retaining a high-performing operations and engineering team.